Popeyes Louisiana Kitchen

The 3 people working tried their hardest ( yes 3 people) and being the only restaurant open within a like 15 mile radius has them extremely busy. Even then I didn't have to high of expectations being they were understaffed, tired, overworked, and working on Christmas day. They blew my expectations with the chicken being fully cooked, juicy and flavorful, the breading reminded me of when I was little kid eating here. It was way above what I expected from an exhausted crew who probably needed to go home and be with their family. I hope this crew haves a merry good Christmas tonight and a happy new years. ( talking about the 1 star review posted recently on the day ( 12/25/2025 ) That person needs to calm down. It's Christmas and you wanted to dine in at a restaurant which had maybe 40 people in the building at the time you ordered. Realize you're not that important and that the 3 people COOKING FOR YOU are trying their best to cook for 40 OTHER PEOPLE while being understaffed. And yet they still made some amazing chicken.

Very unfortunate...I don't normally post bad experience. I understand..the difference between having a bad day and doing business the right way. Waited a very long time in the drive thru to order. Person was very nice and apologized for delay. While waiting ..a person later inditified as the manager was on his phone / smoking. Personally I understand quick breaks. Person at the Pickup window said training new people.. ok I get that. Small delay can work with. But this was excessively long. I suggested maybe person outside could help out. Oh he his the manager. So now was asked to pull up front and wait for order. So in doing so...I waved at the Mgr. Hey sir .your team is struggling with orders .might need some help He stared at me and mumbled something. Car next to me who was there already...said he been waiting long time as well. Then the Mgr came out and kinda rudely almost throwing me my bag of food. I mentioned..hey the guy. Next to me been waiting much longer .can we help him too Mgr.said..i don't know what he ordered very rudely and walked away. He didn't take the time to greet other guest, thank them for patiently waiting and offer to check on their food order. Unfortunately..this type of service is an example of why the rest of the team struggled. Manger's need to lead by example.

I came to eat at this Popeyes a few months ago, and at that time, I never would have considered eating here again. The AC was out, their soda machine was broken, they were incredibly short staffed, etc. Fast forward to today, I was really craving Popeyes, so I decided to give this place a second chance, and I am at a loss for words. This place has seen a complete turn-around—the atmosphere is very pleasing, the food was great, soda machines all operational, and best of all: The service was incredible. This new GM here is wonderful, and he’s doing an amazing job turning this restaurant into one of the best fast food joints in Brownwood. I’m so glad I took another chance on this Popeyes.

Used online ordering. When I arrived I spoke to the lady at the counter about the strange online ordering experience, she got my name, found the order and fixed me right up! They were very busy, very professional, very fast to take care of us. Thank you!!

Hubby did an online order for pickup. He went to get it and it was not ready yet. The people working there, don’t seem to know what they are doing. We finally got our food. The only thing fresh was the wings.

For 1, the floor was actually mopped and tables were clean..all of them. The establishment didnt smell like overflowing grease in the lobby and the food was so hot it was almost like it was cooked to order.considering the rep. Popeyes gets over the last couple years..im generally impressed with how this store sets an example on satisfaction. Will be stopping here more on my business trips coming through town.

I was impressed with this Popeyes. Inside was clean. Food was tasty. But more than anything was the amazing service we receive by Pattie! She was a delight, so helpful and friendly. She is the type of customer service you wish you had everywhere. She deserves big kudos!

Being in the military I'm usually a big fan, but this Popeyes was sad. The chicken was unusually small and the strips were tiny. We waited over five minutes just for our order to be taken. We were the only ones in line. The workers had a table on the floor taken with their papers, phones and personal belongings. One of them had a phone on the table that rang almost the entire time we were there. No idea why they wouldn't answer it. They certainly weren't waiting on customers.